Terms & Conditions

Bookings and Services

• A customer’s booking is deemed to be complete once a confirmation email has been sent.
• Once a booking is complete, all terms and conditions are deemed to have been accepted by the customer.
• The Parking Period is deemed to have started when the customer hands over the vehicle keys to the Best
• Meet and Greet Gatwick (BMG) chauffeur.
• The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the BMG chauffeur.

Payments and Cancellations

• If a customer wishes to cancel or amend a booking, BMG must be notified in writing by email.
• A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £10.00 administration costs) will be made.
• If a customer cancels a booking within 48 hours of the commencement of service, only 50% of the parking fee will be refunded.
• A customer may curtail a service after it has commenced but will be liable for the full fee for the whole of the service booked.
• If BMG receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
• Increased stays will be charged an administration fee of £ 10 then £ 5.00 per day, payable on return.

Liabilities and Exclusions

• The vehicle is stored in our compound at the customer’s own risk.
• It is the customer’s responsibility to make sure that the vehicle is mechanically fit to drive (compliant with the Road Traffic Act) and displays a valid road tax license. If these conditions are not met, BMG reserve the right to refuse to accept the vehicle on the day and no refund will be given.
• BMG holds complete right to move a customer’s vehicle within their parking premises or outside for better organizing the parking lot or in case of any emergencies to avoid any damage to the vehicle.
• All claims for damage should be reported before leaving the airport, whilst your vehicle is still within our care and control. You should ensure that you check your vehicle before leaving the airport and report any damage to a staff member.
• The customer warrants that the vehicle check carried out at the point of hand over is a cursory visual check and therefore cannot be relied upon as a forensic appraisal of the vehicle's condition.
• BMG accept no liability for any faulty vehicle keys, alarm fobs, household or other keys left on the keyring unless our employees have acted negligently or without reasonable due care and attention.
• The customer must ensure the chauffeuris provided with the correct keys, alarm fobs and instructions to start the vehicle. Any consequential losses incurred by BMG as a result of failure to do so will be payable in full by the customer.
• No liability is accepted for any theft, loss or damage to any personal property left in the vehicle unless due to the company's negligence or breach of contract.
• Best Meet and Greet Gatwick will not accept liability in respect of any loss or theft or damage to your vehicle or its contents unless that may arise only where the same is proved to be caused by their negligence, wilful act or default or breach of contract.
• BMG does not accept responsibility or liability for any kind of electrical or mechanical failure caused to a customer’s vehicle while within their premises or in transit between Gatwick Airport and its car park. Nor is it responsible or liable for punctured or damaged tyres unless the damage is proved to be caused by the negligence, wilful act or default or breach of contract of the employees of BMG. In case of damage done to the windscreen or windows, (as proved to be caused by BMG) the company will be held liable and will compensate.
• BMG accepts no liability for any loss or damage howsoever caused unless proved to be caused by the negligence, wilful act or default or breach of contract of the employees of BMG. In the event of damages being claimed the company will only be liable for reasonable consequential losses such as car hire, alternative transportation, fares or accommodation charges. The company will not accept liability for damage arising from circumstances beyond its control including acts of God, acts of nature (including bird droppings), flooding, war, terrorism, riots, damage by vandals, criminal activity.

General

• The Best Meet and Greet Gatwick chauffeurs are fully insured by the Company.
• The customer must follow the precise instructions relating to their return that are handed to them by the Best Meet and Greet Gatwick representative on their departure.
• Best Meet and Greet Gatwick cannot be held responsible should the customer lose the return instruction/numbered receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of their vehicle.
• The customer must ensure that the vehicle does not contain any dangerous, toxic or illegal substances before the commencement of the service.
• Every vehicle received is subject to a lien for all Best Meet and Greet Gatwick's charges accrued and accruing.